Never miss a client again.
Your team answers first, like always. Every call they can't catch, every no-show, every client who's drifted away — we pick it up, in your clinic's name. Nobody slips through, for a fraction of the cost of a full-time hire.
Campaign
Every missed call walks next door.
While you're in a treatment room, the phone rings out, and the caller doesn't leave a voicemail. They book with the next spa on Google, and that slot in your day stays empty. And that's not just one missed slot — it's a client who found someone else. At $200–600 a booking, empty chairs add up fast.
Four responsibilities, off your plate.
Missed calls, empty chairs, no-shows, clients drifting away — the four ways business slips out the door. We close every one.
Handle calls and texts
Backup for your front desk. Your team picks up first. If a call rings four times, hits a busy line, or lands during lunch, it rolls to your dedicated concierge, who answers in your clinic's name, books the appointment, and handles the question. Your clients never know the difference. They just never hit voicemail.
Fill your calendar
New bookings, confirmations, and reminders handled, so chairs don't sit empty.
Follow-ups
Same-day outreach to every missed appointment to get them back on the books.
Client loyalty
We reach out to clients who haven't visited in 90+ days and invite them to rebook.
That's it. You keep treating clients; we take care of operations.
Live within one to two weeks.
We learn your practice.
One 45-minute onboarding call: your services, prices, providers, and calendar rules.
We back up your phone.
A five-minute setting with your phone provider sends unanswered and busy calls to your dedicated concierge after four rings. Your team keeps answering like always. We catch everything they can't. Callers hear your clinic's name, not ours.
You get a weekly revenue report.
Every Monday: calls answered, appointments booked, clients reactivated, and the revenue behind each.
Most clinics are live within one to two weeks.
You'll see exactly what we earned you.
Every Monday a one-page report arrives. You'll see calls answered, bookings made, no-shows recovered, dormant clients rebooked, and the dollar value behind each.
A fraction of a front desk hire.
Thinking about hiring a front desk receptionist or patient coordinator? A full-time hire runs $4,500+ a month, before training, turnover, and sick days. We're the done-for-you alternative.
We bring revenue back without touching your phone line. Win-back outreach to clients who've gone quiet, same-week rescue of every no-show and cancellation, and after-hours text-back so no caller goes cold. Plus your weekly revenue report.
Everything in Client Recovery, plus live backup on your phone line. Your team answers first; when they can't, your dedicated concierge picks up by the fourth ring, books directly into your calendar, and handles reschedules, questions, and confirmations in your clinic's name.
Your exact quote depends on your call volume, your hours, and the size of your client list. You'll have a precise number by the end of the 15-minute fit call. Month to month, cancel anytime.
HIPAA isn't a checkbox here. It's the floor.
We work as a business associate to your practice, the same way your billing company or EHR vendor does — with the paperwork and the discipline that implies.
A BAA, signed first
Every engagement begins with a Business Associate Agreement — our written, legal commitment to safeguard your patients' health information. It's signed before your number ever forwards to us.
HIPAA-trained concierges
Every concierge completes HIPAA training before taking a single call for your clinic, and the whole team re-certifies annually. Handling patient information carefully isn't an add-on — it's the job.
Only what booking requires
We access the minimum needed to book, confirm, and follow up — nothing more. Patient information stays your clinic's, is never used for our own marketing, and is returned or deleted whenever you direct.
Your patients' information is treated like it never left your building.
Ready to stop losing clients to a ringing phone?
Answer a few quick questions, then pick your time. A 15-minute fit call, mostly us asking about your front desk today. No slides, and you'll have an exact price by the end.
So we can reach you about your fit call — sooner, if a time opens up.